Situation Overview:
Today, at approximately 13:00, we discovered that our email account had been deleted for unknown reasons. This disruption impacted outgoing communications and required immediate action. Our primary goal is to restore normal service and prevent message loss.

Detailed Timeline:

22:15 – End of the live ticker
Today’s live ticker is now concluded. Thank you for following along!

22:15 – Update now available online
The new update has been successfully released and is now available to all users. It includes all recent fixes and improvements.

22:05 – All issues fixed
All previously identified issues have been fully resolved. The system is stable and all functions have been verified.

21:50 – Code errors are being fixed
The development team began analyzing and correcting detected code issues. Both backend and frontend components were involved.

21:50 – Code errors are being fixed
The development team is currently working diligently on resolving several detected issues within the codebase. This includes correcting backend logic as well as minor UI display problems on the frontend. The goal is to improve the system’s stability and enhance overall user experience. All adjustments are being continuously tested to ensure full functionality and reliability once the fixes are deployed.

17:00 — Mailjet account reactivated

We have regained access to our account and the incorrect address has been removed. The affected code section will be fully replaced later this evening.

15:45 – Awaiting further response from Mailjet

We still do not have access to our Mailjet account. We are in contact with our email partner and are awaiting a response to regain access and continue sending messages. We are closely monitoring the situation and will provide updates as soon as there are any developments.

13:55 – Mailjet response: account blocked due to GMX address
Mailjet replied that the account was blocked because a gmx.de email address still exists in our system and needs to be updated. Unfortunately, we currently cannot access the account to remove it ourselves. Mailjet is working with us to resolve this issue safely and restore account access.

13:45 – Mailjet working on root cause and restoration
Mailjet is actively investigating the cause of the unexpected account deletion and is working on restoring the account. Our team is coordinating closely with them to ensure that email service is fully resumed and no data is lost.

13:30 – Data successfully sent to Mailjet
After coordinating with our email partner, Mailjet, we transmitted all pending emails. Delivery monitoring has been initiated to ensure that all messages reach their recipients.

13:25 – Support provided instructions
Support responded promptly, outlining detailed steps to recover the deleted account and safeguard ongoing email operations.

13:17 – Escalation to support
Initial internal recovery attempts failed. We escalated the issue to support to avoid further delays and service disruption.

13:05 – Initial troubleshooting began
The IT team started diagnosing the issue, checking configuration, access rights, and account integrity. Multiple approaches were tested, but the deletion could not be reversed internally.

13:00 – Problem identified
Outgoing emails began failing. Investigation revealed the account deletion, triggering our emergency response.

Next Actions:

• Complete monitoring of Mailjet transmissions

• Restore the deleted account through support

• Conduct a full investigation to prevent future account deletions